Pindot

Find the one signal in the noise.

Pindot connects to your systems, watches everything, and pinpoints the exact source of any problem in plain language, with the evidence attached.

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See it in action

The live console, on sample data. Open a chat, switch screens, try the charts. Anything that would reach your systems is kept for your demo.

  • The cause, with the proof

    Ask in plain language. Get the probable cause, the exact records behind it, and how sure it is.

  • Read-only, by design

    It connects with read-only access, so it cannot change a production system, even by mistake.

  • Runs inside your walls

    On your own servers, fully air-gapped, or hosted by us. Even the AI runs on your hardware.

Reads the systems you already run

See every source

Sends findings to

See every destination

02:14 · The incident

Three hours of chaos, or four minutes of calm.

Release 4.18 went out at 02:10 and quietly cut how many connections payments could open at once, from 50 to 10. By 02:14 one payment in five was failing, and it kept failing while the bridge call searched. Here is that night twice: once without Pindot, and once with it.

Release 4.18 is the change behind it all. It is underlined wherever it appears: follow it down the page.

Without Pindot

3h 21mof finger pointing

incident-payments-down

14

# incident-payments-down

Sev 1: payments returning 5xx

  1. MonitoringAPP02:14

    payments-api 5xx rate above 20% (threshold 5%)

With Pindot

4m 02sto a named cause

New chat02:14

02:14, asked: Why is payments returning 5xx since 02:14?

02:18, probable cause: The payments database is out of connections. Release 4.18 went out at 02:10 and lowered the pool from 50 to 10.

02:19 to 09:00 · After the answer

By morning, it's on the record.

The part a bridge call rarely reaches: a ticket with the evidence, a fix that holds, and a record the review can trust.

  1. 02:195 min after the alert

    A ticket, drafted from the answer

    Pindot drafts the ticket from its own answer. Nothing is filed until a person says so.

    PAY-1432To do

    Payments database out of connections after release 4.18

    Priority
    Highest
    Attached
    38 evidence records

    Drafted by PindotFiled by Incident manager

  2. 02:3117 min after the alert

    The fix is applied, by your team

    Your team puts the pool back to 50. Pindot suggests the fix; it never changes a system itself.

    Gateway 503 rate22%3%

    Gateway 503 rate fell from 22% to under 5% after the roll at 02:31.

    02:2402:3102:40

    Dashed line: 5% alert thresholdThe payments team

  3. 09:006 h 46 min after the alert

    The review opens the record

    The review opens the record instead of reconstructing the night from memory.

    Audit recordturn_7f3c91a2
    1. Asked at 02:14
    2. Logs and database
    3. Application logs, payments database, change records
    4. 38 records used

    Only ever added to. Never edited.

How it works

Connect it once. Ask it anything.

Long before the alert, Pindot was reading the systems you already run. It never writes to them, and it turns everything they produce into one place to ask what went wrong.

  1. 1

    Connect

    Point Pindot at a source through a read-only account. Nothing you run today has to change.

    Payments databasePostgreSQL
    Live

    Read-only account · payments_ro

    Access
    SELECT only, no writes
    Credentials
    Encrypted when saved
    Reading
    Query and error logs

    Connection checked · reading normally

  2. 2

    Watch

    It learns each source's usual level, and flags the moment one moves away from it.

    Payments DB · errors / 5 minSpike · 13× usual

    Its usual level, learned from its own history

  3. 3

    Pinpoint

    Ask in plain language. Every line of the answer cites the records it rests on.

    Why is payments returning 5xx?

    The payments database is out of connections1 since release 4.18 lowered the pool from 50 to 102.

    1. 1Payments databaseremaining connection slots are reserved
    2. 2Change recordsRelease 4.18: db.pool.max_size from 50 to 10

    Confidence high · every claim cited

Built for your team

One answer, for everyone on the bridge.

Five teams get pulled into an incident, and each needs something different from the same evidence.

Get to the cause before the bridge call does.

Every team on the call can prove its own part is healthy, and nobody can see across all of them. Pindot can. Ask what is wrong, and get the probable cause and the records behind it while the call is still being set up.

  • The probable cause, in plain language
  • The exact records it rests on, from every system
  • A ticket drafted in Jira, with the evidence attached
See how it works for incident managers
Probable cause

Payments database out of connections after release 4.18

Evidence
38 records, 3 sources
Confidence
High

Security

Runs inside your walls.

On your own servers, fully air-gapped, or hosted by us. Wherever it runs, it only reads your systems, never changes them, and can show where every answer came from.

  • On-premise

    Everything runs inside your network, the AI included. The only way out is a destination you switch on.

  • Fully air-gapped

    Sealed off from the internet. Pindot needs no connection to install, run or answer.

  • Hosted by Pindot

    We run it for you in an environment of its own, reading your systems over an encrypted connection.

  • Read-only access
  • Encrypted credentials
  • Full audit trail
  • Role-based access
Security overviewCompare deployment options

Why trust it

Why you can trust the answer.

What held that night holds on every question, the same way every time.

  • Root cause, and the fix

    Pindot reads across every connected system at once and names what actually went wrong, like a release that cut a pool from 50 to 10. Then it suggests how to put it right, step by step.

  • Evidence, not opinions

    Every answer cites the exact records behind it, with their source and id, and links to its own audit entry. That night, it was 38 records from 3 sources.

  • Notices before you ask

    It learns each source's usual volume and flags the one that moves away from it. That night, two sources jumped and the other twelve were confirmed quiet.

  • Runs where you choose

    On your own servers, fully air-gapped, or hosted by us. On-premise, even the AI runs on your hardware, so nothing leaves your building.

  • Hands off to your tools

    File a Jira ticket or post a finding to Slack with the evidence attached. You see the draft before it is sent.

  • Honest by design

    When a source is down or the evidence is thin, the answer says so and names what was missing, instead of guessing.

Stop digging through logs at 2am.

Bring a real incident from your own systems. We will show you how Pindot finds the cause, and where every piece of evidence came from.

Request a demoRead about security